Rouse Consulting Group IT Careers  

 Join our team.

Love Where You Work

We believe employees perform at the highest level when their talents are valued and nurtured. That’s why the RCG leadership team has taken time to build a company culture that supports collaborative efforts and allows employees to enjoy some much needed downtime when their workday has been challenging.

A healthy work-play balance helps our staff stay fresh and promotes strong team building. As an RCG team member, you’ll be encouraged to relax on our rooftop deck overlooking scenic downtown Moline when taking a break or enjoy a game during our end of week gaming session with your teammates.

IT Careers for Technology Professionals

Become a part of a leading IT company that was recently ranked 3rd on MSPMentor’s list of Top Small Business Managed Service Providers and provides top-tier technology solutions and service to businesses around the country. We offer a competitive salary and a comprehensive benefits package as well as a fun and relaxed work environment.

Network Engineer | Full-Time | Immediate Opening

Salary commensurate to experience. Rouse Consulting Group, Inc. (RCG), a local, service-based, IT consulting firm and Managed Service Provider, is currently seeking a full time Network Engineer to work as a key member of its support team.

DUTIES AND RESPONSIBILITIES:

  • The support of desktops and servers including application connectivity.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue, details provided by customer, and best practice documents.
  • Work with the customer through the problem-solving process using remote access software. Advising and implementing system enhancements (software and hardware updates).
  • Document and record troubleshooting steps and resolution through a ticketing system.
  • Follow up and update customer on status and resolution.
  • Responsible for other duties as assigned.

EDUCATION AND EXPERIENCE:

  • 2 plus years of system administration experience required.
  • Extensive knowledge of current Windows operating systems.
  • Knowledge of Microsoft Office, and Office 365.
  • Knowledge of current technological developments and/or trends.
  • Experience with virtualization technologies (Hyper-v, VMWare, Etc…) is a plus
  • Experience with switching and firewall is a plus
  • Experience with Microsoft server related technologies: Active Directory, DNS, DHCP, Group Policy, etc.
  • Experience with administration of Microsoft Office 365 (Exchange Online, SharePoint).
  • Organized individual who can manage multiple tasks under pressure.
  • Good oral communication, interpersonal skills, and technical writing skills with a willingness to document all work performed.
  • A team player that can effectively work with other IT teams and users to define needs, coordinate integration, and provide training, with a strong focus on customer service.
  • Ability to investigate and analyze information, draw conclusions, and solve problems.
  • Microsoft Certified Professional (MCP) or higher preferred.

To apply, please email your resume and cover letter here.