Rouse Consulting Group IT Careers  

 Join our team.

Love Where You Work

We believe employees perform at the highest level when their talents are valued and nurtured. That’s why the RCG leadership team has taken time to build a company culture that supports collaborative efforts and allows employees to enjoy some much needed downtime when their workday has been challenging.

A healthy work-play balance helps our staff stay fresh and promotes strong team building. As an RCG team member, you’ll be encouraged to relax on our rooftop deck overlooking scenic downtown Moline when taking a break or enjoy a game during our end of week gaming session with your teammates.

IT Careers for Technology Professionals

Become a part of a leading IT company that was recently ranked 3rd on MSPMentor’s list of Top Small Business Managed Service Providers and provides top-tier technology solutions and service to businesses around the country. We offer a competitive salary and a comprehensive benefits package as well as a fun and relaxed work environment.

Client Network Analyst| Full-Time | Immediate Opening

Salary commensurate to experience. Rouse Consulting Group, Inc. (RCG), a local, service-based, IT consulting firm and Managed Service Provider, is currently seeking a full time Client Network Analyst to work as a key member of its professional services team.

The Client Network Analyst (CNA) is an integral part of the Rouse Consulting Group team, responsible for strategically building and maintaining relationships with our clients through technical partnership and planning to align with their evolving business goals. Proactive technical reviews of best practices alignment are key CNA engagements with customers. An effective CNA is critical to the ongoing success of our clients resulting in less downtime for them and increased productivity.

A qualified candidate will be:

Customer-focused, detail-oriented, professional, engaging, and a multi-tasker.

Roles & Responsibilities

  • Develop and maintain strong technical relationships with clients through continual infrastructure analysis to detect technical risks and be adept in discussing optimal technology configurations to support their business practices.
  • Schedule and conduct periodic onsite visits at client locations to include technology environment analysis and lead technical review meetings with customer teams.
  • Work closely with the RCG Client Technology Portfolio Manager and Project Manager to make recommendations for remediation of client standards misalignment, including transference of knowledge to the project team.
  • Ensure technical configuration is fully documented for all clients.
  • Assist with maintaining the RCG best practice standards.

Requirements

  • Bachelor’s degree preferred.
  • Certification including Microsoft Certified Professional (MCP) or higher is preferred.
  • 2+ years of system administration experience required.
  • Extensive knowledge of current Windows operating systems.
  • Knowledge of Microsoft Office and Office 365.
  • Knowledge of current technological developments and/or trends.
  • Experience with virtualization technologies (Hyper-v, VMWare, etc.).
  • Experience with switching and firewalls.
  • Experience with Microsoft server-related technologies: Active Directory, DNS, DHCP, Group Policy, etc.
  • Experience with administration of Microsoft Office 365 (Exchange Online, SharePoint).
  • Motivation to be a self-organized, self-starter, and team player that can effectively work with other IT teams and users to define needs, coordinate integration, and provide training, with a strong focus on customer service.
  • Ability to investigate and analyze information, draw conclusions, and solve problems.
  • Excellent verbal and written communication skills with the ability to effectively present and convey complex concepts and technical analysis to all audiences, including non-technical C-level executives.
  • Reliable, insured mode of transportation for travel to and from client locations.

To apply, please email your resume and cover letter here.

Network Engineer | Full-Time | Immediate Opening

Salary commensurate to experience. Rouse Consulting Group, Inc. (RCG), a local, service-based, IT consulting firm and Managed Service Provider, is currently seeking a full time Network Engineer to work as a key member of its support team.

DUTIES AND RESPONSIBILITIES:

  • The support of desktops and servers including application connectivity.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue, details provided by customer, and best practice documents.
  • Work with the customer through the problem-solving process using remote access software. Advising and implementing system enhancements (software and hardware updates).
  • Document and record troubleshooting steps and resolution through a ticketing system.
  • Follow up and update customer on status and resolution.
  • Responsible for other duties as assigned.

EDUCATION AND EXPERIENCE:

  • 2 plus years of system administration experience required.
  • Extensive knowledge of current Windows operating systems.
  • Knowledge of Microsoft Office, and Office 365.
  • Knowledge of current technological developments and/or trends.
  • Experience with virtualization technologies (Hyper-v, VMWare, Etc…) is a plus
  • Experience with switching and firewall is a plus
  • Experience with Microsoft server related technologies: Active Directory, DNS, DHCP, Group Policy, etc.
  • Experience with administration of Microsoft Office 365 (Exchange Online, SharePoint).
  • Organized individual who can manage multiple tasks under pressure.
  • Good oral communication, interpersonal skills, and technical writing skills with a willingness to document all work performed.
  • A team player that can effectively work with other IT teams and users to define needs, coordinate integration, and provide training, with a strong focus on customer service.
  • Ability to investigate and analyze information, draw conclusions, and solve problems.
  • Microsoft Certified Professional (MCP) or higher preferred.

To apply, please email your resume and cover letter here.